At Color Lounge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our services, you agree to the terms outlined below.

Information We Collect

We may collect the following types of information from our clients:

• Contact Information: Name, email address, phone number.

• Appointment Information: Booking history, service preferences, and appointment dates.

• Payment Information: Deposit and payment details are processed securely through third-party providers - Gloss Genius upon booking an appointment).

• Communication Records: Interactions via email, text, or phone regarding your services.

How We Collect Information

We collect information in the following ways:

• Directly from you when booking services online, by phone, or in person.

• Through email communications, forms, or contact page on our website.

• At the point of sale in our salon.

How We Use Your Information

The information collected is used exclusively for the following purposes:

• To schedule, confirm, and manage your appointments.

• To provide service updates and respond to inquiries.

• To process deposits and payments securely.

Non-Sharing Clause

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Color Lounge will not sell, rent, or share the collected mobile numbers.

We only share information when necessary for legitimate business purposes, such as:

• Communicating with you regarding your appointments and services.

• Payment processing through secure, trusted third-party providers.

Note: All sharing mentioned in this policy excludes mobile opt-in consent. We do not share opt-in information for any purpose.

Opting Into Text Communications

To comply with SMS texting regulations, we require your consent to communicate with you via text messages. Text START or YES to opt in to receive messages. By opting in, you agree to receive texts regarding appointment confirmations, reminders, and service updates. To opt in, please reply with your consent when contacted or request to be added to our text messaging list.

Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and message frequency varies. You may receive messages weekly or as needed based on your interactions.

• Contact Color Lounge at 818-260-9900 or info@colorlounge.com for HELP or to STOP receiving messages.

Opting Out of Communications

You can opt out of the SMS list at any time by:

• Replying STOP, UNSUBSCRIBE, or QUIT to our company phone number at 818-260-9900 or Email us at info@colorlounge.com.

After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

Accessing or Updating Your Information

To request changes to your information or ask questions about our privacy practices, please contact us at:

• Email: info@colorlounge.com

We are committed to addressing your concerns and keeping your information accurate.

Data Security

We protect your data with secure storage measures to prevent unauthorized access. We include encryption protocols to secure data, implement access controls to limit data access, and conduct regular audits to ensure data security. Color Lounge has detailed protocols for handling data breaches.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on our website with the effective date clearly noted.

Thank you for trusting Color Lounge with your information. Your privacy is important to us.