Booking/ Cancellation Policy

Security deposit is required to reserve an appointment between $60-$300 depending on the service, which will go towards your service. Once you make your deposit, your credit card will be kept on file securely in our booking system.

Security deposit is non-refundable if cancelled, rescheduled, or No Show within 48 hours. No exceptions.  Security deposit is refundable if cancelled prior to 48 hours unless you reschedule your appointment. 

All Clients that cancel, reschedule, or do not show within 48 hours of their appointment, will be charged a broken appt fee equaling to the deposit amount required to book those services ranging from $60-$300, or deposit their retained.

We understand that unfortunate events may occur that will force you to cancel last minute. Please understand that we are a small business and we are at a loss when guests cancel and therefore our cancellation policy must still apply. 

Punctuality is essential for the smooth operation of our services. If you are late, part or the full service appointment could be forfeited, depending if the stylist is able to perform the services originally planned. A late fee of $25 will be incurred for every15 min past your appointment time (which excludes Hourly Services). Note that Hourly services start at the time of appointment.

We will not be accepting sick clients, those showing any signs of symptoms, or have a high temperature. If you or someone you are in close contact with anyone that has shown symptoms, are sick, have/had any contagious disease in the last 14 days of your appointment, or awaiting test results, please cancel immediately. We want to ensure the salon is a safe environment for other clients and staff members. We will help you reschedule your appointment for a later date.

We reserve the right to refuse service to clients with repeat cancellations and No Shows, as well as, clients who come intoxicated or are heavily medicated. 

Refund Policy

There are no refunds for any hair services or products purchased from Color Lounge.

If in the case, client changes their mind and decides not to go through with the service, there will be no refund on their deposit.

* Please note that all of our artists are self-employed, independent hairstylists conducting their own business within our salon. Each stylist is fully responsible for the services they provide, including addressing and resolving any customer concerns or complaints. For any issues regarding your service, please contact the stylist directly.

Other Salon Rules & Regulations

Animals: Service pets & ESA pets that are well behaved.

Small children not allowed unattended by law. If you want to bring your child, the child must have adult supervision other than yourself.